This section contains Question and Answers to Frequently Asked Questions regarding the CSI Payments.
Will our vendors charge us more if they have to pay fees to accept virtual card payments?
Will our vendors charge us more if they have to pay fees to accept virtual card payments?
No, they have already built the fees into their cost of doing business. They also like the fact that they get paid faster and don’t have the associated costs of processing checks.
What if I submit a payment file to CSI Paysystems, and I don’t have vendor information added?
What if I submit a payment file to CSI Paysystems, and I don’t have vendor information added?
CSI will send the Company Administrator an email notification to add the required information.
What if I have a new group of vendors that I want CSI to enroll?
What if I have a new group of vendors that I want CSI to enroll?
Use the Ad Hoc Report query we sent you to pull the information from e·silentpartner, and then email your CSI representative a new CSV file.
What if SFTP is not working or the service is down?
What if SFTP is not working or the service is down?
Call CSI to troubleshoot. You can also manually upload the payment file created into the GPS system and then complete the process from there.